ENERGY HEALER PRACTITIONER TRAINING
Refund Terms and Conditions
The Enchantress
These Refund Terms apply specifically to the Energy Healer Practitioner Training offered by The Enchantress.
By enrolling in the Energy Healer Practitioner Training, signing an enrolment form, making a payment, joining a payment plan, accessing course materials, or attending any part of the training, you confirm that you have read, understood, and agreed to these Refund Terms.
These terms apply in addition to The Enchantress’ general Refund Policy, Terms and Conditions, and any enrolment agreement provided at the time of enrolment.
COURSE COMMITMENT
The Energy Healer Practitioner Training is a professional training program that may include live training, pre-recorded learning materials, student support, practical components, retreat preparation, printed materials, Reiki training, certification requirements, and other course inclusions.
By enrolling, students acknowledge that they are committing to the full training and are responsible for understanding the course structure, dates, inclusions, fees, retreat requirements, certification requirements, and payment obligations before enrolling.
NON-REFUNDABLE DEPOSIT
All deposits for the Energy Healer Practitioner Training are non-refundable.
The deposit secures the student’s place in the training and contributes towards administration, enrolment processing, preparation, planning, student onboarding, course resources, retreat preparation, and the reservation of a limited place in the program.
Because places in this training are limited, once a deposit has been paid, that place is held for the student and may no longer be available to another applicant.
Deposits will not be refunded due to change of mind, inability to attend, personal circumstances, non-participation, missed classes, withdrawal, or failure to complete the course.
PAYMENT PLANS
Where a payment plan is approved, the student agrees to complete all scheduled payments by the agreed due dates.
Payment plans are a commitment to pay the full agreed course fee. They are not a pay-as-you-go arrangement.
Failure to attend, participate, access course materials, complete classes, attend the retreat, or complete certification requirements does not release the student from their payment obligations.
If payments fall behind, The Enchantress may suspend access to course materials, live classes, recordings, student groups, retreat participation, student kits, manuals, Reiki training, certification, or any other course inclusions until the account is brought up to date.
Certificates will not be issued until all course fees have been paid in full and all certification requirements have been completed.
REFUNDS BEFORE COURSE COMMENCEMENT
Refund requests made before the official course commencement date may be considered on a case-by-case basis.
However, the deposit remains non-refundable.
Any approved refund may be reduced by amounts already committed, processed, prepared, or delivered. This may include course administration, payment processing fees, student onboarding, printed manuals or workbooks, student kits, digital course access, retreat preparation, venue arrangements, accommodation, catering, facilitator commitments, Reiki training preparation, or other materials and services already provided or arranged.
Refunds before commencement are not guaranteed and will depend on the timing of the request and what has already been prepared, booked, delivered, or allocated to the student.
REFUNDS AFTER COURSE COMMENCEMENT
The Enchantress does not provide refunds once the Energy Healer Practitioner Training has commenced, except where required by Australian Consumer Law.
This includes situations where a student changes their mind, does not attend live classes, misses Q&A sessions, does not watch recordings, does not access course materials, does not attend the retreat, does not complete practical components, does not complete assessments, does not meet certification requirements, withdraws from the course, disengages from the training, or is unable to continue due to personal circumstances.
Once the course has commenced, the student remains responsible for the full agreed course fee, including any remaining payment plan instalments.
The Enchantress complies with Australian Consumer Law. We are not required to provide a refund if a student changes their mind, decides they no longer want the course, or does not use the service they purchased.
DIGITAL COURSE MATERIALS AND RECORDINGS
The Energy Healer Practitioner Training may include digital course materials, recordings, videos, manuals, workbooks, meditations, templates, online resources, or access to a course portal.
Refunds are not available for digital course materials once access has been provided.
Digital materials are considered delivered once access has been granted, whether or not the student chooses to view, download, complete, or use them.
All course materials remain the intellectual property of Monica Finazzo operating as The Enchantress and are provided for the student’s personal learning only. They may not be copied, shared, reproduced, distributed, modified, taught, sold, or used to create other training programs without written permission.
RETREAT AND IN-PERSON COMPONENTS
The Energy Healer Practitioner Training may include compulsory retreat attendance, practical healing training, Reiki training, initiations, accommodation, meals, venue hire, printed materials, student kits, and other in-person components.
Refunds are not available for retreat or in-person components once bookings, preparations, accommodation, catering, venue arrangements, materials, facilitator commitments, or student resources have been made or allocated.
If a student is unable to attend a required retreat or practical component, The Enchantress may consider alternative arrangements on a case-by-case basis. However, alternative arrangements are not guaranteed and may incur additional fees.
Where retreat attendance or practical training is required for certification, failure to attend may affect the student’s eligibility to receive certification.
REIKI TRAINING AND CERTIFICATION REQUIREMENTS
The Energy Healer Practitioner Training may include Reiki training, practical healing work, assessments, participation requirements, and other certification requirements.
Certification is not automatic.
To receive certification, students must complete all required components of the training, meet the required standard, complete payment in full, and satisfy all attendance, participation, retreat, assessment, and practical requirements.
If a student does not complete the required components, they may not be eligible for certification, even if they have paid for the course.
No refund will be issued where a student does not meet certification requirements due to non-attendance, non-completion, non-participation, missed deadlines, or failure to complete required course work.
STUDENT KITS, MANUALS AND PHYSICAL MATERIALS
The Energy Healer Practitioner Training may include physical materials such as printed manuals, workbooks, student kits, crystals, dowsing tools, essential oils, oracle cards, or other resources.
Once physical materials have been ordered, prepared, posted, collected, or provided to the student, they are non-refundable.
If a student withdraws or does not complete the training, any physical materials already provided remain the student’s responsibility and will not be refunded or credited.
EXCEPTIONAL CIRCUMSTANCES
Refund, credit, transfer, or deferral requests due to exceptional circumstances may be considered on a case-by-case basis.
Exceptional circumstances may include serious illness, bereavement, emergency situations, or other significant events outside the student’s control.
Supporting documentation may be requested.
The Enchantress reserves the right to approve or decline refund, credit, transfer, or deferral requests at its discretion, in accordance with Australian Consumer Law.
TRANSFERS AND DEFERRALS
In some circumstances, The Enchantress may offer a transfer to a future training intake, credit towards another program, or a deferral.
This is entirely at the discretion of The Enchantress and will depend on availability, timing, course structure, student circumstances, and whether course resources, retreat arrangements, or materials have already been allocated.
Transfers, credits, and deferrals are not guaranteed.
Additional fees may apply if the future intake has different pricing, retreat costs, venue costs, material costs, or additional requirements.
CANCELLATIONS OR CHANGES BY THE ENCHANTRESS
If The Enchantress cancels the Energy Healer Practitioner Training before it commences, students will be offered either a refund of payments made for that course, excluding any services, materials, or products already delivered, or the option to transfer to a future intake or alternative program where available.
If a class, retreat, workshop, or training date needs to be changed due to illness, venue changes, natural disasters, government restrictions, facilitator availability, or circumstances outside our control, The Enchantress will make reasonable efforts to provide an alternative date, format, or arrangement.
AUSTRALIAN CONSUMER LAW
Nothing in these Refund Terms is intended to exclude, restrict, or modify any rights the student may have under Australian Consumer Law.
The Enchantress is not required to provide a refund where a student changes their mind, chooses not to attend, does not complete the course, or no longer wishes to participate.
However, students may be entitled to a remedy where services fail to meet consumer guarantees under Australian Consumer Law. Consumer guarantees cannot be removed by business policies or terms and conditions.
HOW TO REQUEST A REFUND, CREDIT, TRANSFER OR DEFERRAL
All requests must be made in writing by email.
Please contact:
The Enchantress
Email: info@theenchantress.com.au
Phone: 0401 265 668
Please include your full name, course name, payment details, and the reason for your request.
We aim to respond to written requests within 10 business days.
AGREEMENT
By enrolling in the Energy Healer Practitioner Training, signing an enrolment form, making a payment, joining a payment plan, accessing course materials, or attending any part of the training, you confirm that you have read, understood, and agreed to these Refund Terms.